How does the presale work
Pre-ordering allows us to bring in products we otherwise wouldn't have, and it allows you to secure yours before it arrives. Here is how it works, step by step, with no fine print.
1. Reserve your spot
There are two methods depending on the product, and each product page clearly indicates which one applies:
- With a deposit. For more expensive items, you pay between 25% and 30% now, and the balance when the product arrives at our store.
- Full payment. For lower-value accessories, you pay in full when you reserve. It's simpler for both of us and there is no second payment step.
In either case, your price is locked in: if the dollar rate or shipping costs increase, your price remains fixed. The closing date and estimated delivery date are indicated on each product page.
2. We close the order and place it
When the closing date arrives, we consolidate all reservations and place the order with the manufacturer.
3. We notify you by email at every stage
You will receive an email when the order leaves the origin, when it enters customs, and when it is cleared. Each notice shows you the status of your order and what remains. If at any point you have questions, write to us via WhatsApp and we will answer.
4. Complete the payment if applicable
If you reserved with a deposit, once the product is physically in our store, we will email you a personalized payment link for the exact balance. Only then do you pay the remainder. If you prefer to pay at the store when picking it up, that is also an option.
If you paid in full when reserving, this step does not exist: you move directly to pick up.
5. Pick it up or we ship it to you
Choose free pick-up at our store in Salinas, Canelones, or nationwide shipping.
Our guarantee
If for any reason we cannot fulfill the delivery, we will refund 100% of what you paid. No questions asked, no deductions, and no strange timelines. We take on the risk of importing: you just reserve.
Frequently asked questions
Can I cancel?
Yes. Before the closing date, you can cancel and we will refund everything you paid. After that date, the product has already been ordered, so what you have paid will be applied toward your purchase.
What if the product arrives damaged or isn't what I expected?
The same warranty as any purchase applies: you inspect it when you pick it up, and if there is a problem, we will resolve it.
Why don't you keep everything in stock?
Some products are bulky or expensive to bring in. Pre-ordering allows us to offer them to you without risking an entire shipment before knowing if there is demand. This is what allows us to have variety as a small shop.
How long does it take?
It is indicated on each product page, with a progress bar showing how much time is left until the closing date. We provide delivery estimates with a buffer on purpose: we prefer to deliver earlier than promised.
What happens if it is delayed beyond the estimated time?
We will notify you as soon as we know and give you the option to wait or receive a full refund of what you paid. You decide.